505 Courtland came to HelloPackage during lease-up, installing the system as the community was still filling units. That decision meant the property never had to retrofit a package management solution into an already-operational building. HelloPackage scaled alongside the resident base from the start, and now that the property is stabilized, the results speak for themselves.
The Challenge
Package management at multifamily properties is a time drain. Staff get pulled away from their core responsibilities to log deliveries, manage carriers, and field resident questions about missing packages. Without a reliable system, packages pile up, residents get frustrated, and the team pays the price.
The Solution
505 Courtland went live with HelloPackage Complete in October 2022. With automated delivery driver management, real-time resident notifications, and 24/7 support backing the system, the property’s team was freed from package handling from day one. As the community reached stabilization and package volume climbed, the team added weekly HelloPackage Ambassador visits to keep operations running smoothly — a proactive investment that ensured service quality kept pace with growth.
The Results
For the past 13 months, 505 Courtland processed over 10,800 deliveries with a 99.7% retrieval rate. Resident satisfaction held above 4.0 every single month since go-live, finishing at 4.82 out of 5.0 by March 2026. Package volume has more than doubled since January 2025, climbing from 863 deliveries to 1,946 in February 2026.
10,867 total deliveries processed
99.7% package retrieval rate
4.59 / 5.0 average resident satisfaction rating
647 confirmed resident sign-ups
“In my 7 years of experience, HelloPackage has been by far my top choice. It’s secure, it’s reliable, and I love that it holds residents and carriers accountable for picking up and delivering packages.”‘
– Dashawn Hiett
Assistant Property Manager, 505 Courtland
Data as of March 2026