Overview
The Palmer Parkside is a newly developed multifamily community designed with modern living in mind. From day one, the property team aimed to avoid overloading staff with the time-consuming task of package management, especially with no dedicated onsite labor hours assigned to deliveries. While the property does have a hands-on team member, the goal was to keep their focus on resident experience and operations, not sorting packages.
The Challenge
Even before full occupancy, package volume quickly ramped up. With over 1,600 deliveries per month, the property risked running into common issues: cluttered common areas, missed deliveries, and resident complaints. The onsite team provided support where needed, but a scalable solution was essential.
The HelloPackage Solution
The Palmer Parkside implemented HelloPackage, a smart, hands-off system that fully manages package intake, organization, and resident retrievals without requiring onsite labor.
Results
Total Packages Handled over 5 months—through the peak holiday season and early 2025:
- Deliveries: 11,371
- Retrievals: 11,163
Consistent Monthly Volumes:
- Averaging over 1,660 deliveries and retrievals per month
- Maintained high retrieval rates with minimal lag, showing the system’s reliability and ease of use
Hands-Off Success:
- No onsite labor hours dedicated to packages
- The onsite team was able to remain available for property needs, not package logistics
Peak Performance Under Pressure:
- December saw 1,943 deliveries, all smoothly handled without additional staffing or disruption
Conclusion
By choosing HelloPackage from the start, The Palmer Parkside set a new standard for package management in new developments. With no added staff burden and full support for residents, they’ve built a model that’s efficient, resident-friendly, and future-proof.
What the Team Says
“At The Palmer, we proudly use the HelloPackage system to manage all package deliveries. Both our property management team and residents find it to be highly effective and user-friendly. In the rare event of an issue, the HelloPackage support team is quick to respond—typically within an hour—and consistently provides efficient resolutions. Thanks to HelloPackage, our package room runs smoothly, and we couldn’t be more pleased with the service it provides! (10 Stars)”
— Konar Bell, Assistant Property Manager, The Palmer Parkside“Our experience with Hello Package has been wonderful. This system is user-friendly and efficient. The shelving system provides easy delivery for delivery drivers and easy pickup for residents. The customer support team is always available, friendly and informative. The online system is easy to navigate and saves time by not having to enter the room to investigate any package issues. Overall, Hello Package has been a great success for The Palmer.”
— Ashley Vining, Property Manager, The Palmer Parkside