Overview
Core is a 400-unit, resort-style mid-rise community in Anaheim’s Platinum Triangle — just minutes from Disneyland, Honda Center, and Angel Stadium. With high occupancy and a resident experience built around convenience, the property needed its package operation to keep up.
The Challenge
A 400-unit community with high occupancy generates a significant volume of deliveries. And in California — ranked the worst state in the country for package theft according to the 2025 SafeWise Package Theft Report, with over 11 million incidents and more than $1.5 billion in losses annually — having a secure, organized system isn’t just about convenience. It’s about protecting residents. Without a proper system in place, packages pile up, staff get pulled away from higher-priority work, and the resident experience starts to slip.
The Solution
Core Apartments implemented HelloPackage to take the day-to-day burden of package handling off the onsite team’s plate. Delivery drivers are guided through a dedicated check-in process, packages are organized and logged automatically, and residents receive a notification the moment their delivery arrives. From there, they pick it up at their convenience — no front desk stop or staff involvement required.
The Results
Since going live, Core Apartments has processed over 30,000 deliveries averaging more than 2,700 packages a month — one of the highest volumes in the HelloPackage portfolio. Through it all, resident satisfaction has held at 4.46 out of 5.0 across 516 responses. Despite the volume, support tickets averaged just 26.5 per month.
30,462 total deliveries since go-live
2,723 average monthly deliveries
4.46 / 5.0 average resident satisfaction rating
664 confirmed resident sign-ups
Data as of September 2026.