HelloPackage | The Package Problem
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The Package Problem

U.S. consumers will spend an estimated $632 billion online annually by 2020.

The Huge Growth In Residents Shopping Online Is Resulting In Lost Leasing Time For Your Staff.

Consumers increasingly shop online. Though eCommerce represents just 10 percent of overall U.S. retail, the segment is growing rapidly. Today it is possible to buy virtually anything online, and have it shipped to you. And your residents are doing just that. They are buying goods of all shapes, sizes, and weights. Many residents are now having their staples like food, paper towels, diapers, canned goods, etc. automatically delivered each month. Each one of these packages, if not handled properly results in lost leasing time for you…the apartment owner/manager. Amazon alone has more than 100 million Prime members, and offers nearly 600 million unique products.

80% of Americans are online shoppers

Last year online shopping represented 49% of all retail sales growth

Some apartment communities spend more than 1,000 hours per year handling packages

You’re in the Logistics Business Now.

Just five years ago the package problem at apartment communities did not exist and now it has become a pressing issue. Suddenly, as an apartment owner/manager you find yourself part of the supply chain and in the logistics business. Your communities are increasingly buried by an onslaught of boxes and a growing number of carriers arriving at your leasing office now up to seven days per week. If you accept packages for your residents, you are in the last mile of the massive global logistics network and you must have professional grade tools.


The scary truth is this: the volume of packages you are dealing with today will pale in comparison to the volume of packages you will handle in the near future. And, as your residents order larger and larger things online, you will have to contend with package size, shape, and weight issues. And don’t forget that not all packages are e-commerce, as many of your residents work out of their homes as telecommuters, they also receive work-related packages.

It takes time, energy, and focus from your staff each day to get those 65-100 packages delivered, and residents typically come to pick up their packages during the 4 – 7 PM precious after work hours…which is exactly the same time that your staff is trying to lease apartments to new prospective residents. Crunch time!


Having carriers just take the packages to the resident’s door is quickly becoming a serious liability and security risk as more and more unvetted, non-professional drivers are showing up to your communities. These drivers are coming seven days per week and at all hours.

It takes an average of 10 minutes of leasing staff time and $3.34 in costs to manage each resident package you receive and handle manually.

So What’s the Answer?


Lockers are not the solution to an increasing volume of packages. Heavy metal lockers are not efficient, nor do they utilize the precious space you have for a package room. Think about a delivery driver putting a thin overnight envelope in a big locker compartment…huge wasted space. Lockers are expensive, do not scale well, and do not handle large packages like tennis rackets, toilet paper, paper towels, furniture, 24 packs of soda or bottled water. This means that all large packages will come back to the office or be put in an unsecured room.

Lockers may have been an innovative technology in the 1920s, but installing dumb lockers with a little bit of software is not the solution in 2018 and beyond.

Lockers are antiquated, not smart, will overflow, are not efficient, take up a lot of precious floor space, do not handle larger packages very well, and are expensive.

What is needed, is a technology-forward solution that was specifically designed to turn the ‘package problem’ into the ‘package opportunity.’ Your community can turn the last mile of package delivery into a new profit center, while at the same time offering residents an innovative must have new amenity that not only allows them to get their packages, but also handles their package returns right in the community.

You need a new partner.

One With The Right Professional Grade Tools And Thinking To Help You Meet
The Growing Package Problem Head On.

One That Turns Your Package Problem Into Your Package Opportunity. A New Profit Center For You.

One That Allows You To Delight Residents With A Must Have State-Of-The-Art New Amenity.

One That Can Get Your Staff Back To Their Most Important Job, Leasing Apartments.

Meet HelloPackage

HelloPackage is a sophisticated package management system technology that will get your staff out of the logistics business once and for all. It is smart, custom designed, technology-forward and software driven. You can expect many new features as more software is developed. And the equipment is modularized to be easily field upgradeable. Both of these facts will keep this very important resident amenity state-of-the-art for years to come and maximize the return on your investment.


HelloPackage’s custom-designed and patent pending system uses modern technologies to maximize the number of packages you can receive in a limited space.


HelloPackage offers 3-5 times or more the density of any locker system, has much greater package throughput, offers layers of both physical and electronic security and utilizes sophisticated software to make package delivery (and return) fast for residents and carriers.


HelloPackage is a dedicated, scalable and lockerless package solution capable of handling not only today’s package volumes, shapes, sizes, and weights (including those holiday peaks), but also what is expected well into the future. And the system is more economical to buy than any current locker-based solution.


Works in virtually any space, inside or outside.


Provides 3 to 5 times more package density.


Residents can pick up, or return, 24 hours a day.


Modular and easy to expand.


Multiple layers of physical and electronic security.