A Powerful Mix of Software & Hardware
HelloPackage is a custom designed SaaS (Software as a Service) system with an enabling, plug and play hardware component. The solution is comprised of software that is designed to allow carriers (UPS, FedEx, USPS, DHL, Amazon, and others) to quickly and easily deliver packages to the package room, and at the same time notify the resident that their package has arrived.
The system is built to integrate into the community’s, carrier’s and online retailer’s backend system and make the entire process fast and seamless.
The hardware consists mainly of custom designed shelving with weight sensors, label reading and surveillance cameras, check-in tablets and local processing and communications equipment.
The system allows carriers to check in a package in approximately 10 seconds which is very important as more and more carriers show up and block the package room with their carts. Residents are then notified via the HelloPackage app, txt msg, or via email that their package is ready for pick up, given a one-time use code for package room entry, and they are given a picture of the package. The resident can get their package in approximately 60 seconds once they enter the package room. The system is very fast for both the carrier and the resident.
The HelloPackage system is easy to install, easy to maintain and repair and is power efficient. Given its shelf-centered build, it’s also easy to scale, both permanently and during high volume times like the holidays.