Overview
Before HelloPackage, Vue 22 was relying on an off-site delivery service that pulled packages away from the community and left residents waiting. The process caused frustration, delays, and extra work for the site team trying to manage expectations they couldn’t control.
When the off-site provider announced it was leaving the Bellevue market, MG Properties had a decision to make, and not much time to make it.
Luckily, they’d seen what an efficient package solution looked like. MG Properties had watched HelloPackage succeed in a high-volume San Francisco property, and that familiarity gave them the confidence to move fast.
Vue 22 didn’t just need a fix. They needed an upgrade.
Challenge
With the exit date looming, Vue 22 had a narrow window to act and no package infrastructure in place. The only available space was a neglected storage room, never intended to handle resident traffic or high-volume deliveries.
There was no time for a long buildout or trial-and-error rollout. MG Properties needed a partner who could move fast, handle everything end-to-end, and deliver a system that worked from day one.
Solution
HelloPackage delivered a full turnkey setup: design, hardware, installation, and onboarding, all within the tight deadline. We went from contract to install in just 60 days.
That underused storage room was quickly reimagined into a modern, tech-powered package room, complete with 24/7 access and minimal to zero daily involvement from the management team.
Because MG Properties had seen the system succeed elsewhere, there was no hesitation. The rollout was fast, clean, and immediate. As soon as the off-site provider exited the market, HelloPackage was already up and running.
Results
📦 24,000+ packages delivered
From December 2024 through September 2025, Vue 22’s package room handled over 24,000 deliveries, each one scanned and placed directly by drivers. No bottlenecks, no front desk handoffs.
📲 90%+ resident adoption
Out of 847 units, 790 residents are already using the system. Adoption happened naturally with no staff involvement and no push needed.
🚪 A dead space became a daily essential
What was once just storage is now one of the most-used spaces on site. In July alone, nearly 3,400 packages moved through the room.
🧘 Zero added burden for the team
No rerouting. No complaints. Just a smooth, self-managed amenity that works in the background, giving staff their time back and residents the experience they expect.
